About this role
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description
We are seeking a Senior Manager to lead Identity and Access Management initiatives, champion employee development and drive operational efficiency through streamlined service delivery and data-driven decision-making. This role combines strategic leadership with a focus on building high-performing teams and delivering scalable, secure IT services aligned with business goals.
Key Responsibilities: Leadership & Team Development
• Coach and mentor team members, fostering a culture of accountability, collaboration, and innovation. • Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams. • Encourage participation in professional development, stretch assignments, and mentorship programs.
Operational Excellence & Process Improvement
• Lead and participate in continuous improvement initiatives to streamline workflows and eliminate inefficiencies. • Champion the use of automation and AI to reduce manual tasks and improve service consistency. • Maintain and improve shift handoff processes to support global operations and improve work-life balance. Service Delivery & Governance
• Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and customer expectations. • Establish and maintain strong relationships with stakeholders, vendors, and internal customers through regular engagement and open office hours. • Support lifecycle management by identifying and retiring legacy systems and dormant digital assets.
Monitoring Performance Indicators
• Define, track, and report on key performance indicators (KPIs) to measure service health, operational efficiency, and team productivity. • Use data to drive proactive decision-making and continuous improvement across IT functions. Preferred background:
• Bachelor’s degree in Information Technology, Computer Science, or related field. • 8+ years of progressive IT experience, including 5+ years in a leadership role. • Proven track record in process improvement, service delivery, and KPI-driven performance management. • Working knowledge of IAM technologies and common processes (User directories, account lifecycle, single sign-on, mergers/acquisitions, security methods, change management, communications, etc.) • Strong interest in staying up to date with IAM trends, industry standards, and emerging technologies. • Excellent communication, stakeholder management, and strategic planning skills.