About this role
Work Flexibility: Hybrid
Drive real change. Deliver measurable impact. Shape the future of Technical Service. Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.
What You Will Do
• Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies • Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality • Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility • Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained • Establish performance baselines and track improvements over time to confirm benefit realization • Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives • Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performance • Deliver training and coaching to support team adoption of new processes as a Business Process subject matter expert on cross-functional projects
What You Will Need Required Qualifications
• Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience) • Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environment • Demonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvements • Proficiency with Excel or Power BI for data analysis and dashboard development
Preferred Qualifications
• Lean Six Sigma Green Belt certification • Experience with Power BI, Salesforce.com, and/or Oracle
Additional Information
• Work Arrangement: Hybrid/on-site based on business needs • Travel: May require occasional travel to support cross-functional initiatives • Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered Canada Pay Ranges: • Canada: $79,900 - $106,500 CAD Annual • Canada, Burnaby: $86,700 - $115,550 CAD Annual
Travel Percentage: None