About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: POSITION SUMMARY:
Under the supervision of the Assistant General Manager, Signature Dining Restaurant an Outlet Server II provides exceptional personalized service and ensures all guests’ needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. An Outlet Server II will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.
ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
• Greet each guest and provide superior guest service at for all COMPANY Food and Beverage operations. • Must maintain pleasant and courteous attitude. • Complete all opening and closing duties. • Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures. • Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation. • Offer drinks and take food and beverage order. • Have basic knowledge of all house and call liquor. • Serves meals to patrons according to established rules or etiquette, working in a family or formal setting. • Check for quality after each course. • Refill all drinks when needed. • Maintain clean ashtrays. • Buss tables as needed. • Remove all dirty dishes and glassware from the guest’s tables during and after each course. • Totals bill, presents check, collects settlement, and takes payment to cashier. • Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures. • Transport dish cart to and from service station/steward’s station. • Stock server stations with all necessary items. • Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations. • Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes. • Adhering to sanitation standards as outlined by Indiana State Law and COMPANY. • Maximizing profit and guest satisfaction through effective costs controls. • Adhere to all three-star standards. • Work considerately with team members from all departments. • Check out with supervisor before leaving at the end of your shift. • Other departmental related duties and assignments as directed by management.
NON-ESSENTIAL FUNCTIONS:
• Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)
• Must be willing to work a flexible schedule. • High School diploma or G.E.D. equivalency preferred. • Ability to read and write English required. • Must have good communication skills and maintain friendly personable attitude at all times. • Two years’ guest service experience in a family or formal dining environment. • Casino Food & Beverage experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working. • Ability to lift and carry up to 25 lbs. • Must have the ability to withstand noisy and smoke filled environments. • Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.