About this role
At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
RESPONSIBILITIES:
• Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business • Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues • Schedules, confirm and reschedule appointments and services for patients and/or clients. • Collect appropriate data and document all call information according to procedure • Assist caller effectively and efficiently to resolve issues • Assessing patients’ eligibility for continuum of care defined by client’s intake process or post discharge process. • Research required information using available resources • Make multiple outbound calls per shift to patients while following a scripted questionnaire • Route calls to the appropriate resources • Meet key performance goals including call handling metrics, quality performance, and attendance • Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse • Decide when caller needs to be transferred to a nurse for clinical inquires • Manage list of physicians accepting patients and assist in acquiring appointments for patient • Make follow-up calls to determine if patient kept appointments scheduled with physician • Assist hospital systems with keeping referrals within said hospital system • All other duties as assigned
QUALIFICATIONS: Education:
• High School Diploma or equivalent required • Medical office administration experience preferred
Certification and Licenses:
• Medical Assistant Certification preferred
Previous Experience:
• Two year’s patient care coordination or patient scheduling role preferred. • Previous experience in healthcare environment preferred • EMR Experience a plus
Knowledge Skills and Abilities:
• Spanish Bilingual Preferred • Thrives working in fast based, changing, and growth-oriented environment • Ability to quickly learn new processes and workflows • Ability to listen to caller while entering data and documenting information accurately • Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment • Great active listening skills • Patient and empathetic attitude • Excellent interpersonal skills • Computer literate with attention to detail and the ability to learn new software applications and methods of engagement • Problem solving abilities • Excellent customer service skills
Pay Range: 13.00 - 19.00 USD per hourThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. - We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. https://myscpbenefits.com/ Login name: corp-guest Password: weheal