About this role
Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Assertive Outreach Support Worker – AOD Services (Perth, WA)
Casual
SCHADS Level 4
Why this role matters
Across the Perth CBD, many adults face real and immediate risks linked to alcohol and other drug use. This role is about showing up for people in those moments, meeting them on the street, in distress or when they need someone to listen and guide them toward safety. As part of our assertive outreach team, you will offer steady, respectful support that reduces harm, rebuilds trust and helps people reconnect with services that can change the direction of their lives.
About the role The Assertive Outreach Support Worker provides nightly roving outreach across the Perth CBD, engaging with adults who may be intoxicated, distressed or disconnected from support. You will assess immediate needs, offer practical assistance and create safe, respectful connections that encourage people to accept help. The role also supports hospital diversion work across the East Metro health area, partnering with hospital teams to assist individuals presenting with concerns related to alcohol and other drug use.
This is a casual position, subject to business needs. The role works a set roster each fortnight, including after‑hours shifts, with some overnight and weekend work. Casual shifts will be offered to the successful candidate as required. This role reports to the Support Services Team Leader. Pay is in accordance with the SCHADS Level 4 Award.
How you will make an impact
• Engage proactively with adults in public spaces, offering calm, respectful and non‑judgemental support
• Use a trauma‑informed approach to build trust with individuals who may be intoxicated or experiencing complex challenges
• Conduct risk assessments and determine suitability for entry into the Bridge House sobering up service
• Provide information, brief intervention, referrals and safe transport where appropriate
• Explore Return to Country options when relevant
• Work within a strengths‑based, person‑centred and evidence‑based approach to alcohol and other drug support
• Collaborate with hospitals, external agencies and internal services to ensure coordinated care
• Maintain accurate records, data and risk documentation in line with organisational standards
• Contribute to a safe, inclusive and supportive team environment
What you will bring
• Diploma in Community Services or a related discipline (desired), or significant experience working in alcohol and other drug support
• Practical experience in welfare, alcohol and other drug services or outreach work, with a strong understanding of trauma, mental health and the challenges faced by people experiencing disadvantage
• Ability to assess risk, respond calmly in high‑pressure situations and manage challenging behaviours
• Strong communication skills and the ability to build trust with individuals who may be non‑engaging or intoxicated
• Commitment to ethical practice, professional boundaries and collaborative teamwork
• Current Senior First Aid Certificate
• Current Driver’s Licence
What we offer
The Salvos offer a meaningful and balanced benefits package, including:
• NFP salary packaging benefits (up to $15,900 tax‑free) and Entertainment Benefit ($2,650 tax‑free).
• Employee Assistance Program – confidential counselling service.
• Financial, retail, and lifestyle discounts.
• Discounted health and fitness programs through Fitness Passport.
• A supportive, inclusive culture with passionate and dedicated team members.
• The opportunity to make a meaningful difference through your contribution to AOD services.
How to apply
If you are passionate about supporting vulnerable adults and want to be part of a team that shows up with compassion, respect and practical support when it matters most, we would love to hear from you. Please apply with your resume and a cover letter outlining your suitability for the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration