About this role
Job Description
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.
This is a fully onsite in person role.
Responsibilities:
• Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction • Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge • Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs) • Drive customer engagement on our online platforms by guiding and coaching our customers • Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website • Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information • Seize sales opportunities through outbound calls and up-selling during inbound calls • Maintain productivity and accuracy levels as per the set standards
Skills & Experience:
• GCSE level or above qualifications in English, Math, and ICT • Proven experience in a sales-based customer services role • An aptitude for managing and resolving customer complaints • Demonstrated ability to work in a team environment while managing high workloads • A customer-oriented approach and the capacity to adapt and respond to different types of personalities • Digital & Data Mindset excelling in Microsoft아 365 daily skills • Comfortable switching between multiple systems in one interaction • Able to interpret data (case notes, order history, error messages) • Understands why data accuracy matters (billing, compliance, audit trails)
Required Skills: Consumer Financing, Customer Engagement, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Interpretations, Order Processing, Problem Resolution Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements: Not Applicable Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 08/23/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.