About this role
Find your calling at Mercy!
Under the direction of the Manager, will perform a wide variety of duties to provide clerical and administrative support. Activities include, but are not limited to: phones, billing, appointment scheduling, patient registration, office supply inventory, transcription, filing, insurance verification and other duties as assigned. Interacts with co-workers and members of other departments. Assists in unit operational support tasks; assists with Human Resources management; works cooperatively with others as part of a team and recognizes the importance of group goals. Responds to requests within authorized scope of knowledge and skills. Position Details:
Office Coordinator Location: Mercy Hospital St. Louis – New Ballas Clinic Towers (Clinic 101A) Department: Mercy Clinic Towers A & B Employment Type: Full-Time (40 hours/week) FLSA Status: Non-Exempt Job Profile: Office Coordinator Position Summary Mercy Hospital St. Louis is seeking a highly organized and customer-focused Office Coordinator to support the day-to-day administrative and operational functions of the New Ballas Clinic Towers (Clinic 101A). Under the direction of the Practice Manager, the Office Coordinator serves as a key resource for front-office operations, physician support, patient scheduling, registration, billing processes, insurance verification, staff coordination, and clerical workflow management. The ideal candidate will demonstrate strong leadership, communication, and organizational skills while ensuring a positive patient experience and efficient clinic operations. This role works collaboratively with physicians, clinical staff, patients, and departmental leadership to support exceptional patient care and operational excellence. Essential Responsibilities Administrative & Front Office Operations
• Coordinate and lead daily clerical and administrative functions of the clinic. • Answer and route telephone calls professionally and efficiently. • Schedule patient appointments and manage provider calendars. • Perform patient registration, insurance verification, and demographic updates. • Manage filing systems, medical records requests, and document processing. • Maintain confidentiality of patient, employee, and financial information in compliance with HIPAA and Mercy policies. • Monitor office supply inventory and order supplies as needed. • Maintain a clean, organized, and professional work environment. Staff Support & Coordination
• Train and support clerical staff in front desk operations, registration, scheduling, charge entry, and customer service standards. • Assist with onboarding and competency development for clerical team members. • Coordinate clerical communications and workflow among providers, clinical staff, patients, and families. • Support departmental operational initiatives and staffing needs. • Monitor volunteer schedules and provide direction regarding assignments. Revenue Cycle & Financial Coordination
• Perform Epic charge entry, adjustments, edits, and credits as required. • Manage insurance authorizations, pre-certifications, denials, and appeals. • Maintain and update clinic charge master information. • Monitor productivity metrics and input daily administrative data. • Assist with billing-related activities and ensure accurate documentation and charge capture. Physician & Provider Support
• Serve as a communication liaison between physicians, practice leadership, and clinic staff. • Assist physicians with credentialing, licensure renewals, and related documentation. • Track physician licensing and medical privilege requirements to ensure compliance. • Coordinate Continuing Medical Education (CME) activities and conference registrations. • Support provider administrative projects and practice initiatives. Communication & Customer Service
• Foster positive relationships with patients, families, providers, and coworkers. • Greet and assist patients in a courteous, compassionate, and professional manner. • Respond promptly to inquiries and requests within the scope of the position. • Maintain open communication with leadership and departmental staff regarding operational needs and concerns. Technology & Systems
• Utilize Epic, Kronos, and other departmental software systems effectively. • Serve as a Kronos editor for assigned cost centers and maintain competency with system updates. • Maintain proficiency in clinic technology, software applications, and office equipment. • Support data accuracy and reporting initiatives. Qualifications Required Education
• High School Diploma or GED required. • Coursework in clerical, administrative, or business-related skills preferred. Required Experience
• Minimum of two (2) years of experience in a medical office or healthcare administrative setting. Required Skills
• Typing proficiency. • Knowledge of medical terminology. • Strong organizational, communication, and customer service skills. • Ability to manage multiple priorities in a fast-paced healthcare environment. • Proficiency with Microsoft Office applications and electronic medical record systems. Preferred Qualifications
• Five (5) years of experience in a medical office or ambulatory healthcare setting. • Experience with Epic and Kronos systems. • Experience with insurance authorization, denial management, and medical billing processes. • Previous experience leading or training administrative staff. Key Competencies
• Leadership and Team Collaboration • Patient-Centered Service • Attention to Detail • Problem Solving • Time Management • Professional Communication • Confidentiality and Compliance • Adaptability and Decision Making Why Join Mercy? At Mercy, we believe in bringing to life a healing ministry through compassionate care, exceptional service, and teamwork. As an Office Coordinator, you will play a vital role in ensuring patients receive a seamless and welcoming experience while supporting providers and staff in delivering outstanding care.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.