About this role
Are you ready to get ahead in your career?
• We want to empower you to turn your ambitions into achievements. • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Account Growth & Revenue
• Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and proactively address any potential issues.
Customer Satisfaction & Retention
• Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
• Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
• Proactively identify potential risks to customer retention and implement strategies to mitigate them.
• Gather customer feedback and insights to inform product development and service delivery.
Communication & Reporting
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Prepare reports on account status, performance, and forecasts.
• Keep accurate records of customer interactions and account activities in the CRM system.
Internal Collaboration
• Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
• Share customer insights and market feedback with relevant departments.
What do you need to have for this role?
• Ideal candidate should be with minimum 5 – 7 years of experience in key account management in sales
• Good working knowledge in using CRM system
• Ability to influence and successfully lead in a fast-paced environment
• Dynamic builder of relationships with key customers and operations
What’s next?
• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.