About this role
Order to Cash Team Leader
Job Description Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.
Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.
About You
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre.
You will be owning multi-country execution of OTC processes including credit & collections, cash application, pricing, and trade promotions setup. Ensuring accurate and timely management of Customer master data, supporting local compliance and financial controls. Leading day-to-day operations with a focus on team performance, process adherence, and issue resolution. Acting as the first point of contact for operational escalations and supports continuous improvement initiatives within GBS framework.
Job responsibilities include:
• Execute OTC processes for assigned countries, including credit & collections, cash application, pricing, and trade promotions. • Support regional Free Cash Flow and DSO performance through accurate execution and issue resolution. • Maintain accurate master data, pricing data, order management, and systems data to support operational integrity. • Monitor daily performance metrics and ensure timely issue resolution. • Track and report on KPIs related to collections, pricing accuracy, order management, and cash application. • Support compliance with internal controls and other local requirements. • Collaborate with commercial and finance teams to align on Customer priorities. • Escalate operational risks and exceptions in line with approval matrix. • Ensure adherence to OTC policies and procedures. • Participate in continuous improvement initiatives and suggest process enhancements. • Support audit readiness and documentation for assigned processes. • Coordinate with cross-functional teams to ensure smooth handoffs and data flow. • Maintain strong relationships with internal stakeholders and external customers.Ensure timely and accurate execution of trade promotion setups and chargebacks. • Recruit, onboard, and coach team members to build OTC capabilities. • Train and coach team members to build functional capabilities. • Set daily performance targets and provide regular feedback to the team. • Contribute to team engagement and development activities.
To succeed in this role, you will need the following qualifications:
Required Qualifications
• Bachelor's degree in Finance, Business Administration, or related field. • 5+ years of experience in OTC operations, preferably in a multi-country role. • Strong understanding of credit & collections, cash application, and pricing processes. • Familiarity with ERP systems (e.g., SAP) and basic reporting tools. • Excellent communication and interpersonal skills for team coordination and stakeholder interaction. • Detail-oriented with a proactive approach to issue resolution and compliance. • Mandarin language proficiency; written and verbal to support Mandarin speaking clients & markets
Preferred Qualifications
• Additional language skills are an asset. • Completion of Team Leader's Academy is a plus. • Participation in courses supporting the role of People Leader is desirable
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.
Flex That Works at ARBEX
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website. [If unable to post via the careers site, please include local posting details]
And finally, the fine print….
For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role. #LI-Hybrid
Primary Location Kuala Lumpur Office Additional Locations
Worker Type Employee Worker Sub-Type Regular Time Type Full time