About this role
Responsibilities:
• Strong analytical and problem-solving abilities. • Excellent communication and collaboration skills. • In-depth knowledge of cloud computing platforms and services • Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions. • Data Network Management Systems monitoring, management and reporting • Provide daily status reports and ticket updates • Level 1 and 2 support analysis, resolution, and escalation of contact center incidents
Qualifications:
• Previous experience in a customer support role • Track your own work on a daily basis and compare to banchmarks • Strong phone and verbal communication skills • Excellent listener • Adaptable to different personality types • Familiarity with CRM technology • Customer focus • Ability to multi-task • Set priorities • Excellent time management skills • Degree
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.