About this role
Pay Rate: $11/hr
Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?
What’s in it for YOU?
• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
Responsibilities:
• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management
What We Look for in a Candidate:
• Must be 18 years of age or older
• High School Diploma or equivalent required
• Call Center or Collections experience preferred and basic knowledge of data entry
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing
• Deal with difficult interactions with customers
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Internet Speed of at least 10 MBPS download and 5 MBPS upload
• Speed Test results required - test yours now by clicking here: www.speedtest.net
• Dedicated workspace free from distractions