About this role
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Custodian Department: Grocery FLSA: Non-Exempt
General Function Provides prompt, efficient and friendly customer service. Responsible for store cleanliness, inside and out.
Core Competencies
• Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism
Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call • Orders cleaning products as needed; audits invoices for correctness (where applicable) • Responsible for total store cleanliness and appearance, inside and out. • Including but not limited to sweeping, mopping, waxing, buffing, vacuuming, power washing, scrubbing, dusting, shampooing of carpets, sanitizing
• Changes ceiling lights Monitors plumbing, fixtures, coolers, and freezers and notifies supervisors as needed • Installs and replaces towel, paper, and soap dispensers when needed • Empties the garbage and crushes cardboard • Assists customers with their needs • Conducts inventory on products for costs and amounts used every quarter • Responsible for equipment maintenance • Unclogs drains where needed • Adheres to company policies and individual store guidelines • Reports to work when scheduled and on time
Secondary Duties and Responsibilities
• Does price checks, returns carts from parking lot, and sacks for customers as needed • Cleans cooling systems and filters for the store • Assists in other areas of store as needed • Performs other job related duties and special projects as required
Knowledge, Skills, Abilities and Worker Characteristics
• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions • Must be able to add, subtract, multiply and divide whole numbers • Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing
Education and Experience No education or experience requirements
Physical Requirements
• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.
Equipment Used to Perform Job Scrubber, buffer/swing machine, mop, hand scraper, screw driver, wrench, and hand tools, power hand tools, vacuum
Contacts This position has daily contact with suppliers/vendors, the general public, customers and co-workers.
Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.