About this role
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy
Job Summary The Market Manager is responsible for driving revenue growth within an assigned portfolio of hotel partners. The role focuses on developing commercial relationships, increasing supplier engagement, supporting hotels through their digital transformation journey, and improving portfolio performance through a digital-first approach.
Responsibilities
• Manage a portfolio of approximately 1,000 hotel accounts. • Implement and promote the digital supplier model across the portfolio. • Grow the share of Select suppliers and convert them into Prime Suppliers. • Acquire new suppliers and reactivate existing partners through digital channels. • Improve portfolio competitiveness and reduce cost to serve. • Support hotel onboarding, e-registration, Global Chain Transfers, and win-back initiatives. • Help hotels become self-service users of the platform and operational tools. • Conduct a minimum of 50 calls per week to optimize campaigns, increase TTV, and drive bookings. • Monitor campaign performance and improve conversion rates. • Maintain accurate supplier activity records in Salesforce. • Participate in revenue and performance reviews and provide portfolio insights. • Support digitalization initiatives and identify process improvements.
Skills & Experience
• Experience in account management within the travel, hospitality, or tourism industry. • Strong communication, negotiation, and relationship-management skills. • Results-oriented with a proactive and customer-focused approach. • Ability to manage a large portfolio and work independently. • Comfortable with high-volume outbound calling. • Proficient in MS Office, Salesforce, Mitra, and Extranet tools. • Native Italian and fluent English required.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.