About this role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose: The Analyst, Gift Card Sales supports the execution, growth, and operational excellence of The Home Depot gift card portfolio across THD’s in-store and digital channels, third-party distribution, strategic partnerships, and B2B/enterprise sales channels. This role helps manage day-to-day program activities, sales reporting, partner coordination, customer and issue resolution, and process improvement efforts that enable profitable growth and a consistent customer experience. The Analyst partners closely with the Manager, Gift Card Sales, internal cross-functional teams, external vendors, and sales partners to turn data, process discipline, and customer insights into actionable recommendations.
Key Responsibilities:
• 60% - Execution - Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis.
• 30% - Resolution Management - Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level).
• 10% - Support - Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution.
Direct Manager/Direct Reports:
• This Position typically reports to Manager, Gift Cards.
• This role has 0 direct reports.
Travel Requirements:
• Typically requires overnight travel less than 5% of the time.
Physical Requirements:
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
Preferred Qualifications:
• Experience creating sales reports, dashboards, KPI tracking, and business performance analyses.
• Strong analytical skills with experience using profitability models, market trends, and sales data to drive decisions.
• Experience managing budgets, promotions, or investments across multiple sales channels.
• Ability to gather and interpret market, competitor, and customer insights.
• Experience supporting vendors, partners, and customers through issue resolution and account management.
• Strong problem-solving skills with the ability to manage escalations and communicate recommendations effectively.
• Experience partnering with cross-functional teams including Marketing, Finance, Operations, IT, and external vendors.
• Proven success identifying process improvements and implementing scalable solutions.
• Experience coordinating operational processes, documentation, and reporting controls.
• Retail, eCommerce, gift card, payments, or B2B program experience preferred.
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
• Bachelor’s degree or equivalent experience in a field of study related to sales, business, finance, marketing, operations, or analytics.
Minimum Years of Work Experience:
• 1 year of relevant business, sales support, operations, analytics, customer service, retail, or partner management experience preferred.
Preferred Years of Work Experience:
• 3
Minimum Leadership Experience:
• None
Preferred Leadership Experience:
• None
Certifications:
• None
Competencies:
• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results