About this role
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey. PURPOSE Reporting within the Life Operations function, this role is responsible for supporting the implementation and oversight of Anti-Financial Crime (AFC) controls through quality assurance reviews, independent checking, and control monitoring. The role contributes to maintaining a robust control framework by ensuring adherence to internal policies, regulatory requirements, and governance standards, while supporting the timely identification and escalation of risks.
KEY ACCOUNTABILITIES 1. AFC Quality Checking & Monitoring
• Perform checks and quality reviews on customer onboarding, screening, transaction monitoring, and due diligence activities. • Verify that operational processes are completed accurately and in accordance with established procedures. • Identify errors, exceptions, and control breaches for escalation and resolution. 2. Control Execution Support
• Conduct routine control checks and document review outcomes. • Monitor adherence to AML/CFT procedures and operational guidelines. • Support timely closure of findings and corrective actions.
3. Reporting & Data Validation
• Maintain monitoring logs and trackers. • Support preparation of management reports and dashboards. • Validate data accuracy and completeness before reporting.
4. Incident & Exception Management
• Assist in tracking AFC-related incidents and operational exceptions. • Ensure follow-up actions are completed within agreed timelines. • Escalate recurring issues or emerging risks to supervisors.
5. Governance & Compliance Support
• Support documentation reviews and record maintenance. • Assist during audits, compliance reviews, and regulatory inspections. • Work closely with Operations, Compliance, and Risk teams to support AFC initiatives.
QUALIFICATIONS / EXPERIENCE
• 1–2 years of experience in Operations, AML/CFT, Financial Crime, Compliance, or related functions. • Fresh graduates with relevant internships may be considered. • Basic understanding of AML/CFT principles is advantageous.
KNOWLEDGE & TECHNICAL SKILLS
• Strong attention to detail and accuracy. • Good analytical and problem-solving skills. • Effective communication and coordination skills. • Proficient in Microsoft Excel and reporting tools. • Demonstrates strong technical competency in conducting quality and accuracy reviews. • Applies effective planning and prioritisation to deliver assignments within agreed timelines. • Identifies, assesses, and appropriately escalates findings and exceptions. • Maintains sound knowledge of and adherence to operational and AFC procedures.