About this role
The SAP COE Quote to Cash (Q2C) 3PL Expert is responsible for ensuring stable, efficient, and compliant end-to-end logistics processes within the Quote to Cash lifecycle by providing Application Management Services (AMS) support for third-party logistics (3PL) operations. The role contributes to business continuity, revenue accuracy, and customer satisfaction by resolving complex logistics, supporting integrations, and driving continuous process improvements. 1) Main tasks: Provide L2/L3 Application Management Services (AMS) support for end-to-end Quote to Cash logistics processes involving 3PL operations. Handle incident, problem, and change management for Q2C-logistics-related issues, ensuring adherence to SLAs and KPIs. Support and monitor integrations with third-party logistics providers, including shipment execution, freight billing, proof of delivery, and carrier settlement processes. Perform root cause analysis for recurring logistics, interface, and implement permanent corrective solutions. Support month-end and period-end activities and issue resolution. Execute minor enhancements, configuration changes, and continuous improvement initiatives within the AMS scope. Manage logistics-related master data and transactional data impacting Q2C flows. 2) Secondary Tasks: Tasks regularly performed in support of primary responsibilities:
• Coordinate closely with cross-functional internal teams such as Order Management, Finance, Warehouse, Transportation, and IT. • Collaborate with external 3PL partners to ensure smooth operational execution and timely issue resolution. • Prepare, maintain, and update operational documentation, SOPs, and knowledge articles related to Q2C logistics support.. 3) Miscellaneous tasks:
• Support project-related activities and global rollouts related to logistics or Q2C process enhancements. • Provide subject matter expertise during audits, system upgrades, or transformation initiatives.