About this role
Get to Know the Team
This department operates within the Regional Operations Center of Excellence (CoE) department. CoE focuses on driving best practices, innovation and operational excellence across the markets, ensuring alignment with our goals and delivering exceptional customer and partner experiences. We are a team that:
Celebrate collaboration and support and mutual respect.Is passionate about creating and ensuring value for our driver and merchant partners.Aim to do excellent and meaningful work with the clarity of thought and creativity execution.Help influence the operations efficiency of the company, especially involving that of our driver and merchant partners.Get to Know the Role
We are looking for an Assistant Manager for our Regional Center of Excellence (COE) for Driver Operations, based in Pasig, Philippines. You will report directly to the Head of Regional Center of Excellence for Driver Operations. You will offer an exciting opportunity to lead and optimize driver operations across our regional network.
The Critical Tasks You Will Perform
Process Optimization: Design and optimize scalable, tech-enabled processes for driver oeprations.Data-Driven Insights: Analyze operational data and qualitative feedback to identify inefficiencies, surface opportunities, and make strategic recommendations.Stakeholder Collaboration: Build strong relationships with Country Operations Teams, Cross-Functional Teams, Product Owners, and Vendor Partners to align priorities and ensure seamless execution.Vendor Management: Oversee vendor performance, implement best practices, and ensure delivery across countries and verticals (PayOps, Quality, and Training).Project Leadership: Lead key projects to re-engineer processes, introduce innovations, and drive improvements across the driver journey.Change Management: Act as a change agent to drive adoption of new tools within the team and across markets.Reporting and Accountability: Harmonize priorities, align OKRs, and drive cross-functional accountability to ensure delivery of initiatives. What Essential Skills You Will Need
Bachelor's degree in Industrial Engineering, Business Administration, Management Engineering, Operations Management, or related field.2–3 years of relevant work experience in process design, operations management, or a similar role. 3+ years of experience in regional or global operations will help perform the role.3+ years of experience designing scalable processes and driving operational efficiency.Preferred Qualifications and Skills:
At least a year of experience in e-commerce, FinTech, or platform ecosystems.Familiarity with process improvement methodologies (e.g., Lean, Six Sigma). Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.