About this role
Job Description: Job Description: Managed Services Front-End Engineer Position Overview We are looking for an experienced, detail-oriented, and service-driven Managed Services Front-End Engineer with strong expertise in Salesforce Commerce Cloud (SFCC) and hands-on experience with Storefront Reference Architecture (SFRA). In this role, you will be responsible for supporting, enhancing, and optimising high-performance, scalable, and visually engaging eCommerce storefronts for enterprise clients. You will work within a managed services environment, handling front-end development, production support, issue resolution, minor enhancements, performance improvements, and ongoing platform maintenance. The ideal candidate should have strong technical skills in SFCC front-end development, a customer-first mindset, excellent troubleshooting capabilities, and the ability to work in a dynamic environment with defined SLAs and shifting priorities. Key Responsibilities SFRA-Based Front-End Development
• Build, customize, and maintain modular, reusable front-end components using the SFRA framework. • Customize and extend SFCC templates using ISML, JavaScript, jQuery, SCSS, Page Designer, and other front-end assets. • Translate UI/UX designs into responsive, interactive, pixel-accurate, and visually consistent web interfaces. • Use the Bootstrap framework to deliver mobile-first and responsive eCommerce experiences. • Integrate UI components from established design systems while ensuring scalability and maintainability. • Maintain visual consistency, usability, and reusability across all customer-facing pages. • Ensure cross-browser compatibility across major browsers and devices. • Follow accessibility standards including WCAG and ADA guidelines. Managed Services, Support, and Maintenance
• Provide front-end support for SFCC-based eCommerce platforms in a managed services model. • Investigate, troubleshoot, and resolve production issues related to UI, templates, styling, scripts, responsiveness, and page rendering. • Work on incident tickets, service requests, change requests, and minor enhancements within agreed SLAs. • Perform root cause analysis for recurring front-end issues and recommend long-term fixes. • Support regular deployments, hotfixes, releases, and post-deployment validations. • Monitor and improve front-end performance, usability, and customer experience. • Collaborate with client teams and internal stakeholders to clarify issues, provide updates, and ensure timely resolution. • Maintain clear documentation for fixes, enhancements, known issues, and technical changes. Collaboration, Standards, and Quality Control
• Work closely with UX/UI designers, back-end developers, QA engineers, business analysts, and client stakeholders. • Participate in requirement discussions, impact analysis, and technical solutioning for front-end changes. • Support code reviews and ensure adherence to SFRA and front-end development best practices. • Mentor junior developers and help improve overall code quality within the team. • Follow coding standards, version control practices, release processes, and change management guidelines. • Ensure all front-end deliverables are tested for responsiveness, accessibility, browser compatibility, and performance. Technical Responsibilities
• 4–7 years of experience in front-end development. • Minimum 2–3 years of hands-on experience with Salesforce Commerce Cloud, preferably using Storefront Reference Architecture. • Strong command of HTML5, CSS3, SCSS, JavaScript ES6+, jQuery, and component-based development. • Proficiency in ISML templates, SFRA architecture, Page Designer, and JavaScript controllers. • Experience in building responsive and mobile-first interfaces using Bootstrap. • Knowledge of JavaScript frameworks such as React is preferred. • Strong understanding of SFCC cartridges, templates, scripts, content slots, assets, and storefront customization. • Experience with front-end performance optimization techniques such as: • Lazy loading • Code splitting • Image optimization • Critical CSS management • Minification and bundling
• Proficiency in Git for version control and collaborative development. • Experience with Webpack, NPM, and front-end build tools. • Ability to troubleshoot complex front-end issues across devices, browsers, and environments. • Experience working with third-party integrations, analytics tags, payment widgets, marketing tools, and personalisation components is a plus. • Understanding of Agile delivery, ticketing tools, and support workflows such as Jira, ServiceNow, Azure DevOps, or similar platforms.
Core Competencies
• Strong analytical and problem-solving skills with the ability to debug complex issues quickly. • Excellent communication and interpersonal skills. • Ability to work effectively with cross-functional and distributed teams. • Strong ownership, accountability, and commitment to quality. • Ability to manage multiple tickets, priorities, and deadlines in a fast-paced managed services environment. • Customer-focused mindset with a commitment to service excellence. • Proactive approach to identifying risks, performance issues, and improvement opportunities. • Ability to mentor peers, share knowledge, and contribute to team capability building. • Detail-oriented with a strong focus on maintainable and scalable code. Preferred Qualifications
• Salesforce Commerce Cloud experience in a managed services or production support environment. • Salesforce JavaScript Developer Certification is a plus. • Experience with Headless Commerce architectures or Progressive Web App frameworks. • Familiarity with SFCC Business Manager configuration. • Experience supporting international eCommerce websites across multiple locales and currencies. • Knowledge of SEO best practices for eCommerce storefronts. • Experience with accessibility testing tools and performance audit tools such as Lighthouse. • Immediate joiners or candidates with short notice periods will be preferred. Qualifications
• BE / B.Tech / MCA or equivalent technical qualification. • Proven experience working with Salesforce Commerce Cloud. • Strong front-end development background with hands-on experience in SFRA. • Proficient in troubleshooting issues related to Salesforce configuration, customizations, integrations, and storefront behavior. • Ability to adapt to a dynamic and fast-paced environment with shifting priorities. • Experience working with Indian and global clients in an Agile or managed services delivery model will be an advantage. Good to Have
• Exposure to eCommerce domains such as retail, fashion, luxury, FMCG, consumer goods, or B2C commerce. • Understanding of CI/CD pipelines and deployment workflows. • Experience with monitoring tools, logging tools, and defect management processes. • Basic understanding of back-end SFCC development concepts. • Ability to contribute to continuous improvement initiatives, reusable component libraries, and support automation.
Location: DGS India - Bengaluru - Manyata N1 Block Brand: Merkle Time Type: Full time Contract Type: Permanent