About this role
About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range Hourly: $16.85 - $19.25 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this position is to provide general support and compliance to certificate of deposit (CDs) and Individual Retirement Account (IRAs) customers by leveraging the CORE Billing Application (CBA).
Essential Functions
• Perform tasks of low to moderate complexity
• Meet accuracy and timeliness measures for work performed
• Process redemptions, withdrawals, and perform other maintenance on CD and IRA accounts
• Research issues concerning CDs and IRAs (interest payments, redemptions, etc.) and prepare adjustments as necessary
• Respond to inquiries received from internal/external customers and contact them by phone and/or email in a professional and in a timely manner to meet their needs
• Serve as a backup to teammates as needed in other areas of the department
• Provide a high level of customer service to external customers and internal partners, including phone support
• Perform other duties as assigned
Knowledge, Skills & Abilities Required
• Basic knowledge of the banking industry, including best practices and regulations
• Excellent customer service skills
• Ability to learn new processes quickly
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values
• Basic level of proficiency with Microsoft Word, Excel and Outlook
Education & Experience
• Associate’s degree or equivalent combination of education and experience required
• 1+ years financial services or related experience required
• 1+ years customer service experience required
*Hybrid Schedule: In office 2 days per week (after the initial training period)
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Deposit Services Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $16.85 to $19.25 per hour.
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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time