About this role
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary This job supports the Product Sales Support Manager by analyzing sales data and inventory to enhance product efficiencies. It maintains a focus on client needs while optimizing revenue and streamlining procedures. The role assists in implementing recommended changes to improve organizational efficiency and performance. Job Description Responsibilities:
• Responsible for learning product portfolio, managing and overseeing Network, SDWAN, ethernet, and advanced voice services and/or all associated medium-to-enterprise business product offers and building complex quote build and configurations for Comcast Business Global • Provides first-line customer support regarding the information contained in each order, communicates with internal departments to ensure order accuracy, quotes requested by customers and Sales are processed on time, and manage escalations to establish and achieve goals. • Acts as a liaison between Sales Agents and the Contract Admin, Project Management, and Access Pricing Departments. Business Solution Managers are responsible for assisting the Sales teams with circuit requests, address upload entries, account review, and set-up, and working directly with support departments to resolve Sales Agent inquiries • Records and reports escalation and account correction information from all sources, including, but not limited to, phone calls, email, Teams and Salesforce. • Works closely with Sales team members and partner/customers to assist and/or facilitate requests including, but not limited to: Opportunity/Sales Order Form creation in Cloudsense, Pricing and compatibility, Escalations from Sales, Complete tasks within allotted SLAs, Helping Sales navigate Cloudsense roadblocks and issues to create/build Sales Order Forms or MACDs • Communicates and resolves workflow issues with the assistance of management. Assists in the workload and/or implementation of changes, if and where needed. • Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape. • Regular, consistent and punctual in-office and remote attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned.
Requirements:
• Must have at least 1-2 years of relevant customer service experience in the telecommunications industry. • Excellent oral and written communication skills • Proficient in MS Office suite • Excellent organizational skills, keen on details, dependable, and collaborative • Familiarity with Salesforce and JIRA is a plus • Must be amenable to working on the night shift and in a hybrid working setup
Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job. • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. • Win as a team make big things happen by working together and being open to new ideas. • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. • Drive results and growth. • Support a culture of inclusion in how you work and lead. • Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable)
Relevant Work Experience 0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.