About this role
VES Special Project Analyst Req number: R8114 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary We are looking for a motivated VES Special Project Analyst ready to take us to the next level! If you have data entry experience, strong attention to detail, and excellent communication skills, and are looking for your next career move, apply now. Job Description
We are looking for a VES Special Project Analyst to perform vehicle owner lookup tasks, ensure accurate customer information updates, and collaborate with various teams to maintain compliance with performance measures. This position is a full-time contract and onsite in Boca Raton, FL.
Only work authorizations that will not require sponsorship now or in the future will be considered. What You’ll Do
• Exercise independent judgment while adhering to pre-defined guidelines
• Address, respond to, and resolve registered owner of vehicle (ROV) lookup issues using the Unicenter Service Desk application
• Perform ROV queries through the TLO skip tracing application
• Use TLO to evaluate license plate history and determine necessary Vector updates to customer information
• Review and audit daily reports from CCSS to resolve incomplete customer demographics
• Collaborate with various departments, including Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management
• Assist interoperability partners with account creation and registrant lookups
• Create and update reports as requested by Supervisor/Management
• Enter and update Vector with complete and accurate notes and vehicle information based on pre-established guidelines
• Ensure compliance with established performance measures while performing job functions
• Complete other duties or special projects as assigned
What You'll Need Required:
• 3+ months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst
• Strong attention to detail and ability to follow pre-defined guidelines
• Ability to perform skip tracing and evaluate customer information using TLO
• Experience in reviewing and auditing reports for accuracy and completeness
• Excellent collaboration skills to coordinate with multiple departments and personnel
• Ability to create, update, and manage reports accurately
• Effective communication skills and ability to update systems with detailed and accurate information
• Ability to handle tasks independently and meet established performance measures
Physical Demands
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Must be able to communicate with customers/team members over the phone and in person
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
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Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $17.55 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.