About this role
Job Title
Airline Premium Technical Expert - L3Key Responsibilities Serve as final escalation point for critical platform issues Perform code-level and system-level troubleshooting across the tech stack Drive permanent fixes and eliminate recurring defects Lead P1 incident war-room calls and act as Incident Commander Conduct deep root cause analysis (RCA) and produce prevention plans Implement SRE practices (SLI, SLO, reliability improvements) Conduct proactive platform health, performance, and capacity assessments Collaborate with engineering teams on architecture and release readiness Own technical debt backlog and drive improvements Develop runbooks, knowledge base, and engineering documentation Mentor L1/L2 teams and drive knowledge transfer Engage with customers, vendors, and cross-functional stakeholders
Candidate Profile
Education: Bachelor’s or Master’s in Computer Science / IT or related field Experience: 6–8+ years in platform engineering / SRE / L3 support roles Experience areas include: Production support and platform engineering API and integration platforms Cloud-native systems and distributed architectures Major incident management and engineering fixes
Core Skills
Advanced API troubleshooting (REST, GraphQL, SOAP) Programming skills – Java, Angular, Node.js, Nest.js Sitecore knowledge, MS Dynamics 365 Distributed systems and microservices architecture Cloud infrastructure (AWS / Azure / GCP) Observability tools (Grafana, Splunk, Kibana, Dynatrace) Scripting (Python, Bash) Incident management and SRE practices Strong analytical and problem-solving capability Excellent stakeholder communication Ability to lead under high-pressure scenarios
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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