About this role
JOB TITLE: Marine Technician/ Client Manager
LOCATION: LONDON – City
SALARY: £40,000 - £50,000
PURPOSE OF THE ROLE
My client are seeking an account handler with circa 3 years experience within marine in London. This is a key position supporting global broking teams and delivering high-quality technical service across the full client lifecycle.
The successful candidate will play an important role in driving process efficiencies, handling complex technical matters and supporting the strategic direction of the client services function.
RESPONSIBILITIES
Provide technical expertise across Marine teamProduce and review market and client documentation including slips, endorsements and wordingsInitiate and manage renewal activity, providing brokers with relevant renewal informationSupport risk creation, premium processing and documentation circulationMonitor workloads, premium conditions and financial balances to ensure efficient deliveryConduct quality control checks to improve accuracy and reduce reworkResolve technical queries from clients, brokers, markets, claims and IBA teamsProvide coaching and technical guidance to team membersAct as subject matter expert for complex Marine technical mattersMaintain internal systems and ensure regulatory compliancePartner with broking teams to support placement activity and renewal preparationBuild and maintain strong relationships with clients, brokers and marketsContinuously review service delivery to enhance client satisfaction
DAY TO DAY
Prepare slips, endorsements and contract documentationLiaise with brokers and markets to progress placements and renewalsManage client portfolios through to completionMonitor reporting, workflows and premium conditionsSupport broking teams with renewal statistics and documentationMaintain accurate records across internal systemsProvide technical support and guidance to colleaguesIdentify and implement process improvements within the team
EXPERIENCE
Strong technical knowledge of Marine insurance business - Particularly Hull & Machinery.Exposure to Cargo and Aviation beneficialExperience working within a fast-paced client services or broking support functionStrong understanding of market dynamics and client requirementsExperience analysing insurance arrangements and proposing improvementsAbility to manage multiple priorities in a busy environment
SKILLS
Excellent communication and stakeholder managementStrong organisational and workload management abilityAbility to work independently and collaborativelyStrong analytical and problem-solving skillsAdvanced Microsoft Excel and Word skillsTeam-focused with flexible approach to workload
If you have the relevant experience or know someone that does, please contact me now on or email on