About this role
Job Introduction
We are recruiting for a Customer Contact Specialist to join our Mercedes division working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. You will be working 37.5 hours per week between Monday - Friday, on a 3 week rota (8am – 4pm, 8.30am – 5pm & 9am to 5.30pm). You will also be required to work 1 in 6 Saturdays, paid as overtime.
Once probation has been passed you will receive OTE up to £30,000 plus benefits.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairsAccurate data inputting of customer detailsIncrease customer retention while ensuring customer satisfactionImprove and drive lead conversionsContacting prospective customers and upselling productsInitiating the solving of customers problems in a professional mannerAdhering to brand standards About you
Customer focused with excellent communication & organisational skillsSelf-motivated & target drivenAble to work on your own or as part of a teamAbility to use your own initiative to provide impeccable customer serviceSmart and presentable with an outstanding telephone mannerCompetent using Microsoft OfficeMotor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer
33 days holiday including bank holidaysCompany PensionWellness ProgrammeSick PayGroup life insuranceStaff discount on car servicingListers Benefits – discounts on retailers, restaurants, cinemas & holidaysLong service and loyalty incentivesStaff referral schemeIn-house, manufacturer & professional qualificationsCompany Events Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.