About this role
HybrIT Services is a fast-growing Systems Integrator and Managed Service Provider. At HybrIT we deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers.
Our customers range from large corporate, medium business to SME and are from a wide range of verticals from financial services, public sector and legal to national retail. HybrIT has a number of routes to market with extensive partnerships within the IT channel and a growing direct business. This gives our staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions.
We are now looking to recruit an IT Service Desk Apprentice to who will develop their capabilities to perform various IT Support and administrative tasks. The right candidate can expect a competitive package while being able to work in an environment, which allows the team to develop both personally and professionally, in an exciting growing business.
About the role:
You will develop the skills to perform the IT Service Desk role, that provides a front-line service to customers to deliver IT support within the managed services team. The role will be varied and provide opportunity to assist and or deliver internal and customer projects.
Responsibilities:
Frontline IT support up to 2nd line for end users providing first contact fix where possible
Systems administration of cloud technologies such as O365, operating systems and server-based applications
Basic network administration skills
Logging incidents and service requests from customers via telephone, email and customer portal through ITSM tool and process accordingly
Provide excellent client communication & customer services standards
Perform project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and server\datacentre installs
You will need the following skills:
The candidate should have a keen interest in IT and technology
The correct attitude and aptitude to develop current skills for new and emerging technologies
Self-motivated with ability to work as part of a team
Good customer service skills
Keen focus on attention to detail with good communication skills (both written and verbal)
Good problem-solving and analytical skills
Positive working attitude and work ethic
Good time-management
Basic Windows 10 skills (desirable)
Basic Microsoft Office Skills (desirable)
Basic understanding of computer components (desirable)
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 35 hours per week. Travel to customer locations could be required as part of ongoing development
Benefits:
25 days annual leave, increasing to 30 days plus public holidays
Birthday leave
Free on-site gym
Flexible hybrid working pattern
Company sick pay
Company social events
Company clothing (polo shirts and jacket)
Life assurance (4x salary, up to £250,000)
Comprehensive healthcare cover
Dental cover
Eyecare cover
Employee Assistance Programme (including mental health support)
Company pension scheme
Training and ongoing professional development
Future prospects:
HybrIT team is working on the forefront of technology with significant interesting projects which utilise the latest Microsoft products available. Candidates will have the opportunity to develop their skills, gain accreditations and gain experience supporting solutions based on these products.
Longer term the right candidate has the opportunity to work within the dedicated Infrastructure Team, specialise in a technology and go on into consultancy roles.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!