About this role
Work from home with Amazon Customer Service! Role: Customer Service Associate Job Type: Full time, seasonal contract Location: Work from home in Colombia Monthly Pay Rate: $ 2,702,533 COP Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with ex per t training to problem solvers for our customers. You’ll bring your unique per sonality to every customer conversation and deliver the exceptional support ex per ience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for U.S. based Bilingual (English/Spanish) customers by answering their requests through phone, chat and/or email – this includes everything from order, delivery, and product questions to payment mat ter s and website guidance. Our Customer Service Associates use a variety of tools to navigate, re sea rch, and review solutions, and communicate effectively with in ter nal and ex ter nal customers and Amazon business partners. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer ex per ience and delivery per formance. What are your hours? This role requires working variable hours to match when customers need us most. You will workday/late shifts and your work week is minimum 40 hours , for example: 5x8hrs to match our customer demand . We schedule based on a variety of different shift pat ter ns o per ating within 24 hours Monday to Sunday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need ex per ience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including: In ter net Allowance Employee Assistance Program (EAP) Ex per t training and ongoing opportunities to learn more and develop your skills If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return it if necessary. We recommend using a laptop/desktop compu ter to get the best ex per ience. If successful, we will contact you about the next steps! Am azon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your ex per ience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we collect, use and transfer the per sonal data of our candidates.