About this role
DESCRIPTION Prime is one of the largest and most loved subscription programs in the world that offers one-of-a-kind basket of benefits such as free and fast shipping, movie streaming and millions of songs for Prime members. We are customer-obsessed and we continue to innovate for our customers and make Prime better for our customers every day. About the Charter and the Role Insight is an end-to-end managed real time data processing platform designed to unify and aggregate opaque, distributed data sources across Amazon Prime benefits, making real-time data easily accessible through low-latency APIs. The platform ingests near real-time event streams, processes and enriches raw data, and provides pre-computed datasets with aggregations to enable business and technology teams to make data-driven decisions without the overhead of native computation or complex multi-source queries. Insight powers critical Prime use cases including value communication on customer-facing experiences, member retention programs and subscription management. By prioritizing data integrity, freshness, security, and ease-of-use, Insight reduces project overhead costs and enables clients to access curated real-time signals for targeted customer journeys—such as messaging customers based on their latest Prime Video usage or purchase history. The platform currently serves ~25 active clients across US, EU, and FE regions and delivering 5 million notifications daily. As a Software Development Manager, you will independently lead a team of software engineers to deliver technology solutions that power the Insight platform. This role requires a leader to build technology solutions for business problems or strategies that may not yet be fully defined Key Responsibilities • Independently manage a team of Software Development Engineers (SDEs), hiring the right mix of skills to accomplish team goals. • Hire, develop, and promote SDEs up to Level 6, delegating appropriately based on individual strengths and development objectives • Create development plans that include collaborative goal-setting, coaching, and strategic project assignments • Demonstrate breadth and depth of knowledge in software development, quality, and technical program management • Understand system design fundamentals including data modelling, data store choices, and non-functional requirements (security, scaling, performance, monitoring, auditing) • Recognize and adopt best practices in engineering, solving problems at their root while understanding broader context • Proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with mitigation plans before they become roadblocks • Communicate ideas effectively, both verbally and in writing, to all types of audiences • Write narratives, PR/FAQs, and other strategic documentation • Work successfully with customers, leaders, and other engineering teams • Drive simplification and optimization of project delivery • Prioritize operational excellence, determining appropriate metrics to track and measure customer impact Required Qualifications Experience • 5+ years of people management experience in software development • At least 5 years of software development experience • Proven track record leading software engineering teams through full development lifecycle • Experience managing teams building or solving complex software problems at the architectural level • Demonstrated ability to execute both strategically and tactically Technical Skills • Solid understanding of design approaches and industry technologies • Understanding of overall system architecture and ability to facilitate technical discussions • Ability to make trade-offs balancing resourcing, business goals, user experience, dependency impacts, efficiency, and availability • Experience with software development methodologies and modern programming languages • Knowledge of distributed systems, storage systems, and relational databases[53][55] Preferred Qualifications • Experience with building products and services for data analytics and insights platforms • Knowledge of data pipeline technologies and ETL frameworks • Previous experience managing Software-as-a-Service technology products • Understanding of business intelligence and analytics domains • Excellent communication skills with ability to influence others internally and externally • Ability to deliver initiatives from conception through completion • Strong attention to detail and proactive self-starter mentality