About this role
We're seeking a detail-oriented candidate to lead our Quick Commerce 3P payment and dispute resolution processes. The ideal candidate will combine analytical skills with operational excellence to drive process improvements and stakeholder satisfaction. Key Responsibilities: Design and implement end-to-end 3P payment and dispute resolution processes, including troubleshooting protocols, SOPs and quality monitoring systems Lead cross-functional coordination with Procurement, Operations, Tax and FinOps teams to effectively resolve payment disputes while maintaining strong stakeholder relationships Develop and maintain comprehensive analytics dashboards and reporting systems to track key performance metrics Conduct regular deep-dive analyses and root cause investigations to identify process bottlenecks and improvement opportunities Establish and optimize formal process control mechanisms to enhance payment accuracy and efficiency Drive continuous improvement initiatives via automated solutions to eliminate non-value added steps, streamline workflows, and elevate quality standards