About this role
Join the Alexa Preview Team and help shape the future of Alexa+ and Echo devices. As a Sr. Program Manager within the Devices and Services Org, you will be working closely with cross-functional partners, to develop comprehensive Beta Plans and Mechanisms and represent Voice of the Customer throughout the product lifecycle. You will lead our Standard Feature Testing portfolio, and implement astute problem solving, program management and recommendations to enhance the user experience, will directly contribute to making customers' lives easier and more enjoyable through Alexa+ and Echo. If you're passionate about delivering exceptional product experiences, this role is an excellent opportunity to make your mark. Key job responsibilities - Build beta program frameworks by establishing success criteria, KPIs, and feedback collection mechanisms to derive insights and recommendations for Alexa+ and Echo products. - Support moderately complex programs that are medium to large scale from initiation through delivery. - Gather requirements from appropriate business owners and write clear and detailed plans outlining methods to gather and analyze Preview participant feedback in order to deliver on requirements. - Collaborate with product, research, and data science teams to deliver cohorts and conduct studies to support the development of product insights and voice of the customer feedback. A day in the life As a Sr. Program Manager on the Alexa Preview Team, you will develop and refine our Standard Feature Testing Program, and ensure we deliver quality insights to support Alexa+ and Echo Product Development. To do this, you will review and conduct analysis of beta participant performance data and program trends, and collaborate proactively with Global team members across NA, EU, and IN regions. Manage stakeholder relationships and engage in strategic discussions and monitor weekly participant performance and take initiative to drive optimization opportunities. Invent, work with, and help improve beta execution mechanisms. About the team Alexa Preview is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun-seeking individuals and encourage each other's individual growth while delivering excellent CX to the customers.