About this role
About AWS Infrastructure Services AWS Infrastructure Services designs, plans, delivers, and operates all AWS global infrastructure — we're the team that keeps the cloud running. We support every AWS data center and the servers, storage, networking, power, and cooling equipment that give our customers continuous access to the innovation they depend on. With thousands of variables impacting our supply chain, we tackle some of the most complex logistics challenges at scale — and we're looking for talented people who want to help solve them. You'll join a diverse team of engineers, supply chain specialists, security experts, and operations leaders. You'll partner across AWS to deliver the highest standards of safety and security while enabling seemingly infinite capacity at the lowest possible cost. And you'll be part of an inclusive culture that welcomes bold ideas and empowers you to drive them to completion. About the Role The AWS Cloud Logistics team is looking for a results-oriented Supply Chain Manager to lead warehouse and transportation operations at our Florence, KY hub. You will own the end-to-end flow of materials in and out of the facility — ensuring product moves on time to support manufacturing builds and data center deployments. A critical component of this role is direct management of our 3PL partner, including performance accountability, KPI governance, and continuous improvement. You'll think strategically about how to optimize processes, reduce cost, and build a more resilient supply chain — while executing tactically to meet daily operational demands. What You'll Do Own warehouse and transportation operations, ensuring on-time material flow to manufacturing and data center sites Manage and hold accountable our 3PL vendor partner — driving KPI adherence, SLA performance, and operational excellence Identify and eliminate root causes of operational defects through data-driven problem solving Lead process improvement and standardization initiatives from concept through sustainable implementation Analyze complex data sets to generate actionable insights that inform strategic decisions Collaborate with and influence cross-functional teams and external partners to drive alignment and results This Role Is a Fit If You: Have deep expertise in both warehouse and transportation operations — you understand the full supply chain, not just one piece Are a data-driven operator who can: Turn complex data into clear, actionable business recommendations Build advanced Excel models and compelling visualizations with confidence Use metrics to tell a story and drive accountability Bring proven experience managing 3PL vendors — including performance management, contract governance, and building productive partnerships Are a self-starter who takes ownership, makes decisions independently, and drives initiatives to completion without waiting to be told what's next Have a track record of leading continuous improvement projects that deliver measurable, sustainable results Thrive managing multiple priorities in a fast-paced, ambiguous environment Communicate clearly and effectively — whether presenting to leadership, influencing partners, or aligning a team around a plan Key job responsibilities Key Responsibilities Own and manage day-to-day warehouse and transportation operations, ensuring on-time material flow to support manufacturing builds and data center deployments Directly manage 3PL vendor performance — including KPI tracking, SLA adherence, contract governance, and accountability Develop and execute strategies to improve supply chain efficiency, reduce cost, and increase throughput Analyze operational data to identify trends, root causes, and improvement opportunities — translating findings into actionable plans Lead continuous improvement initiatives from problem identification through sustainable implementation Drive standardization of processes across warehouse and transportation functions Coordinate inbound and outbound shipment scheduling to meet dynamic manufacturing and DC demand signals Collaborate cross-functionally with planning, procurement, manufacturing, and logistics partners to resolve constraints and align priorities Establish and maintain reporting mechanisms and dashboards to provide visibility into operational health Identify and escalate risks proactively — develop mitigation plans to prevent disruptions to material flow Manage multiple competing priorities in a fast-paced environment while maintaining quality and accuracy About the team *Why AWS* Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. *Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. *Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. *Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. *Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.