About this role
Job Description Salesforce Scrum Master
Toronto, ON
Hybrid (4 Days WFO)
Skills Required:
* Salesforce Technical ? Programmatic Development
* Salesforce platform (Sales, Service, FSC)
* Agile / Scrum methodologies
* JIRA, Confluence, Agile dashboards
* Strong stakeholder management
* Cross-team coordination (onsite/offshore teams)
Experience Required:
* 6?10 years
* Proven experience as Scrum Master in Salesforce programs
Role Description:
Agile Delivery & Scrum Facilitation:
* Lead and facilitate all Scrum ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives)
* Manage end-to-end Agile delivery for Salesforce initiatives
* Ensure adherence to Agile, enterprise governance, compliance, and DevOps practices
Backlog & Sprint Management:
* Partner with Product Owner to manage backlog, prioritization, and sprint readiness
* Ensure user stories are refined, groomed, and aligned to Definition of Ready and Definition of Done
Delivery Management:
* Act as a bridge between business, product, and technical teams
* Identify and resolve impediments, risks, and dependencies proactively
* Drive Agile metrics including velocity, burndown, predictability, and sprint health
Testing & Release Support:
* Support UAT, defect triage, and release coordination
* Ensure smooth delivery across sprint cycles and production releases
Coaching & Continuous Improvement:
* Coach teams on Agile best practices
* Drive continuous improvement and delivery optimization
Preferred Skills:
* Salesforce Financial Services Cloud (FSC) experience
* CI/CD and Salesforce DevOps pipelines
* Banking domain knowledge (compliance, regulatory environment)
* Certified Scrum Master (CSM/PSM) mandatory
* Salesforce certifications preferred
Nice to Have:
* Large-scale digital transformation experience
* Canadian banking exposure
* Multi-squad Agile delivery experience
Requirements Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: ? Design, develop, and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing. ? Contribute to the development of payment flows supporting transaction processing. ? Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns. ? Participate in the design, development, testing, deployment, and production support. ? Troubleshoot and resolve application and integration issues in a complex, regulated environment. ? Collaborate with architecture, QA, and operations teams to ensure platform stability, scalability, and performance. ? Support modernization initiatives and enhancements to existing payment hub capabilities. ? Produce clear technical documentation and participate in code reviews and knowledge sharing.