About this role
A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects. About this role We are recruiting for a Service Dispatcher to join our Service Division at our Burnaby office. Here's how your role will strengthen our team. We are seeking an organized and resourceful Service Dispatcher to lead our field service team. You will be the central hub connecting our clients with our field electricians, ensuring our daily operations run safely, efficiently, and on schedule Your responsibilities
• Receive/Respond to customer service inquiries via phone and email, coordinating requests for service and support • Conduct initial assessments of service requests, gather relevant information, and collaborate with internal teams to identify appropriate solutions • Prioritize incoming service requests and effectively schedule and dispatch service technicians • Create and manage work orders, and support the invoicing process to ensure accurate and timely billing • Monitor service reports and customer documentation to ensure timely completion and compliance with company standards • Deliver exceptional customer service through proactive communication, ongoing support, and follow-up • Coordinate with customers and site contacts to facilitate scheduling, service execution, and work order completion • Ensure adherence to established processes, procedures, and service standards • Maintain accurate filing systems, document control, and assist with office and operational supply orders Your experience and skills
• High School Diploma or equivalent • 3+ years' experience in a similar role coordinating technician schedules and dispatching service calls • Experience with tracking, billing, and reporting • Excellent computer skills in MS Office (Word, Outlook, Excel, etc.) • Prior experience using service management software or similar software is an asset • Understanding of service operations and life cycle is an asset • Extremely organized work habits, patient, and customer service focused • Superior written and verbal English communication skills • Natural, confident ability and positive attitude • Flexible with the proven ability to multitask in a changing, fast-paced environment • Basic electrical or construction knowledge is an asset About Houle As BC's leading electrical contractor and systems integrator, we