About this role
*About The Iceman*
The Iceman has been proudly serving the Greater Toronto Area for over 35 years, growing alongside Toronto?s vibrant hospitality industry. We are a one-stop shop for all ice-related needs, offering:
* Packaged ice & dry ice * Ice machines & repair services * Custom and specialty ice cubes * Dry ice shipping solutions
From restaurants and bars to large-scale events, we keep Toronto cool?literally.
As we continue to grow, we are looking for a *Customer Service Representative (CSR)* to join our team. The primary responsibility of this role is to provide exceptional customer service by preparing quotes, processing orders, and resolving customer inquiries and concerns, primarily over the phone.
With training, the successful candidate will develop a strong understanding of The Iceman's products, services, pricing, and customer service procedures. As the CSR is often the first and main point of contact for our customers, strong communication skills and a high level of accuracy and attention to detail are essential.
*Schedule & Compensation*
* Wednesday to Saturday (4 shifts per week), with the opportunity for an additional fifth shift. * Shift: 2:00pm - 10:00pm * Compensation: $21 per hour
\*\*\*Flexible availability is preferred for this position
*Responsibilities*
* Answer customer calls, provide quotes, and take orders for ice products and services * Resolve customer concerns and complaints in a professional manner * Respond to customer inquiries via email * Accurately enter customer information and orders into the CRM system * Forward completed orders to dispatch for fulfillment * Process customer payments * Follow up with customers as directed by management * Develop knowledge of company products, pricing, and procedures * Work closely with the Operations Team to ensure customer expectations are met * Other duties as assigned
*Requirements*
* Previous customer service experience, preferably in an order-taking role * Strong computer skills, including Microsoft Office; CRM experience is an asset * Excellent customer service and communication skills * Strong attention to detail and ability to learn quickly * Ability to work in a fast-paced environment and manage multiple priorities * Ability to work independently and as part of a team * Must be able to lift up to 40 lbs
*Why Join The Iceman?*
* Gain hands-on experience in a growing, fast-paced company serving the GTA for over 35 years * Be part of a supportive team with extensive industry knowledge and experience * Opportunity to develop your customer service and operations knowledge within a unique and growing industry * A collaborative and team-oriented work environment
*Benefits*
* Comprehensive group benefits package, including medical, dental, and vision * Health Spending Account (HSA) to support additional eligible health-related expenses * Employer-matched RRSP program * Competitive compensation with opportunities for growth and additional responsibilities
Pay: $21.00 per hour
Flexible language requirement: * French not required
Work Location: In person