About this role
*Job Overview*
Manhas Aesthetics is looking for a warm, organized Patient Care Coordinator to guide our patients through every step of their journey ? from their first inquiry through consultation, treatment planning, and follow-up care. You'll be the first point of contact for our patients, combining outstanding customer service with strong organizational skills and a genuine passion for helping people feel confident.
*Duties*
PATIENT EXPERIENCE
* Welcome patients and create a five-star experience from check-in to check-out * Respond promptly to phone calls, emails, texts, and social media inquiries
SCHEDULING & FOLLOW-UP
* Schedule consultations and treatment appointments efficiently * Follow up with prospective patients to answer questions and help them move forward with treatment * Manage appointment confirmations, recalls, cancellations, and waitlists
PATIENT EDUCATION & GROWTH
* Educate patients on available services, treatment plans, pricing, memberships, and packages * Encourage patient reviews, referrals, and rebooking
OPERATIONS & COLLABORATION
* Maintain accurate patient records, consent forms, and documentation * Collaborate closely with providers and the marketing team for a seamless patient experience
*Technical Expertise*
* Comfortable with booking/scheduling software and CRM tools * Able to clearly explain treatment options, pricing, and memberships * Basic understanding of medical aesthetics services is an asset
*Interpersonal Skills*
* Exceptional communication and interpersonal skills * Friendly, professional, and polished demeanor * Comfortable discussing pricing without making patients feel pressured
*Qualifications*
BASIC QUALIFICATIONS
* Patient care, medical aesthetics, hospitality, or customer service experience: 1 year (required) * Highly organized with excellent attention to detail; comfortable multitasking in a fast-paced environment
PREFERRED QUALIFICATIONS
* Sales or customer service experience * Previous experience in medical aesthetics, cosmetic surgery, luxury retail, or healthcare
This role offers an engaging environment where your organizational talents and healthcare knowledge can make a real difference in patients' lives while supporting the efficiency of our healthcare services.
Pay: $20.00-$22.00 per hour
Work Location: In person