About this role
The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager.
\*3PM-11:15PM, Wednesday, Thursday and Friday
*Job Description: *The successful candidate needs to possess a friendly and welcoming attitude, and be able to multitask in a busy environment. Front Desk Agents are required to:
* Arrive on time for your shift * Welcome guests in a professional and friendly manner. * Verify all information at check-in. * Safely and accurately handle cash or credit card information. * Process all payment types such as room charges, cash, debit, or credit. Process all check-outs including resolving any late and disputed charges. * Answer telephones and guest inquiries * Offer assistance to guests in regards to hotel amenities and nearby attractions (restaurants, attractions, directions, transportation, etc.) * Handle all guest requests promptly and effectively. * Establish and maintain rapport with guest during check in and duration of stay * Problem-solving guests? concerns and proactively exceeding guest expectations * Run audit and balance accounts at end of day. * Input rooming lists into system. * Coordinate with other departments to give guests best experience possible. * Follow all safety policies. * Other duties as assigned.
*Qualifications:* *MUST have flexible availability * At least 1 year front desk/hotel/customer service experience required
* *Proficient in the English language (verbal and written); second language an asset.* * Excellent organizational, interpersonal and administration skills. * Intermediate level of Microsoft Office applications an asset. * Present a high degree of professional work ethic and image. * Able to take control of situation and problem solve.
Pay: $18.50 per hour
Benefits: * Dental care
Work Location: In person