About this role
Leah Alexandra Jewelry is looking for a passionate and experienced Retail Assistant Manager to join our Toronto team at our *Yorkdale Shopping Centre location*, anticipated to open in *September*!
We?re seeking someone who thrives in a leadership role, loves delivering exceptional customer experiences, and is excited to grow with a dynamic, creative brand. This role supports the Retail Store Manager and plays a key part in ensuring our store runs smoothly while embodying the spirit and values of Leah Alexandra Jewelry.
*About the Role*
As a Retail Assistant Manager, you will:
* Lead and inspire a small team of 3?7 sales associates. * Step into managerial responsibilities when the Retail Manager is unavailable. * Consistently drive sales, deliver outstanding customer service, and help foster long-term client relationships. * Represent our brand with professionalism, warmth, and a deep knowledge of our products.
You?ll also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.
This is a full-time, in-person position based at Yorkdale Mall in Toronto, ON. Availability to work mall hours, including evenings, weekends, and holidays, is required. Flexibility between retail locations may occasionally be necessary.
*Key Responsibilities*
* Lead by example in providing top-tier customer service and driving store sales. * Delegate daily tasks efficiently based on store needs and team capacity. * Support and guide Spark Technicians, ensuring consistent performance and service quality. * Maintain open communication with the Retail Store Manager and Vancouver management team through regular check-ins. * Manage the store inbox: respond to inquiries and escalate issues when necessary. * Approach customer concerns with empathy and professionalism to avoid escalations. * Collaborate with the Retail Store Manager to support inventory counts and control.
*Qualifications*
* Minimum 1 year of retail management or leadership experience (managing small teams preferred). * Minimum 1 year of experience in a fast-paced retail environment. * Strong communication skills ? both written and verbal. * Highly organized and capable of multitasking. * Friendly, enthusiastic, and customer-focused. * Passionate about jewelry, fashion, and social media (a strong asset). * Comfortable working with fine tools and performing basic jewelry assembly. * Experience with Shopify and/or permanent jewelry services is a plus. * Self-motivated, proactive, and eager to learn and grow with the company. * Reliable and flexible with scheduling and weekend availability.
*Benefits*
* Paid time off * Store discount * Health spending account * Company events * Opportunities for growth and development * Overtime pay (when applicable)
*Compensation*
$48,000 ? $55,000 per year, determined based on experience.
*How to Apply*
Please send your resume to [email protected] with ?Retail Assistant Manager | Toronto? in the subject line.
We appreciate all applicants; however, only those selected for an interview will be contacted.
Pay: $23.00-$26.00 per hour
Benefits: * Dental care * Store discount * Vision care
Work Location: In person