About this role
*Job Posting *
*URGENTLY HIRING*
*POSITION TITLE:* Case Manager
*DEPARTMENT/PROGRAM: * Various Programs
*REPORTS TO: * Leadership Team
*SUBMIT APPLICATION BY:* Internal/External - Application Deadline: July 31, 2026
*PURPOSE:* The Busby Centre is a community-based organization committed to providing safe, respectful, and welcoming services to individuals experiencing or at risk of homelessness and housing instability throughout Barrie, Springwater, Midland, and South Georgian Bay.
Guided by the principles of *Housing First, Harm Reduction, and Trauma-Informed Practice*, our programs support individuals in achieving housing stability, improving overall well-being, and building meaningful connections within their communities.
We are seeking compassionate, organized, and highly motivated *Case Managers* to provide intensive, participant-centered case management across a variety of Busby Centre programs, including Emergency Shelter, Transitional Housing, Assertive Street Outreach, Supportive Housing, Bridge Housing, and other housing-focused initiatives.
Case Managers are responsible for assessing participant needs, developing individualized support plans, coordinating services, advocating on behalf of participants, and supporting successful transitions into permanent housing while promoting long-term housing stability.
*Please note: This is a PERMANENT contract, subject to yearly renewal based on employee performance and the availability of sufficient program funding. There are multiple FULL-TIME and PART-TIME positions available.*
*LOCATION:* Barrie, Collingwood, South Georgian Bay & Midland, ON
*RESPONSIBILITIES:*
*1. Case Management & Participant Support*
* Build respectful, trusting relationships using a strengths-based, participant-centered approach. * Complete participant assessments and develop individualized support and housing plans. * Conduct intake, diversion, and eligibility assessments where applicable. * Assist participants in identifying goals related to housing, income, health, employment, education, life skills, and community integration. * Provide ongoing case management through regular meetings, goal reviews, and follow-up. * Support participants experiencing crisis using trauma-informed intervention and de-escalation techniques. * Promote participant self-determination while encouraging independence and resilience.
*2. Housing-Focused Services*
* Assist participants in obtaining and maintaining safe, appropriate housing. * Complete housing searches and applications. * Assist with obtaining identification, income supports (OW, ODSP, CPP, etc.), and required documentation. * Liaise with landlords, housing providers, and community agencies. * Advocate on behalf of participants to reduce barriers to housing. * Provide tenancy support, landlord mediation, eviction prevention, and housing retention supports. * Conduct follow-up visits and ongoing housing stabilization after placement.
*3. Community Outreach & Systems Navigation*
_(Responsibilities may vary depending on program assignment.)_
* Conduct outreach visits within the community, shelters, hospitals, correctional facilities, and participant residences as required. * Complete wellness checks and respond to referrals. * Connect participants to primary care, mental health, addictions treatment, employment services, legal supports, and other community resources. * Participate in Coordinated Access, By-Name List meetings, case conferences, and community planning initiatives. * Develop collaborative relationships with service providers throughout Simcoe County.
*4. Documentation & Administrative Responsibilities*
* Maintain accurate and timely participant documentation. * Utilize HIFIS and other organizational databases to record participant interactions, outcomes, and housing progress. * Complete required assessments, statistics, funder reporting, and case notes. * Protect participant confidentiality while maintaining accurate records. * Moni