About this role
*Company Overview*
St. Mary?s Home is a dedicated not-for-profit organization serving the area and beyond. Since 1933, we have been committed to supporting pregnant youth and young families through holistic residential and community services grounded in resilience and compassion.
*Responsibilities:*
*Support Services: *
* Oversees and coordinates all one-to-one participant services and programs at the Outreach Centre including, but not limited to: Intakes, Service Support and Case Management and SafeCare; * Supports an integrative approach and ensures coordination of services provided through the Outreach Centre and on-site community partners; * Ensure team members are aware of relevant services and community resources to make appropriate referrals; * Supports effective communication among agency staff and between services across the agency;
*Management:*
* Supervises and supports the Service Support team in day-to-day operations, and implementation of services; * Supports staff in engaging in collaborative problem solving and crisis management; * Research and apply for appropriate grants to fund services that meet agency needs; * Receives and reviews monthly reports from staff and follows up on necessary action items or concerns; * Oversees, implements, and reviews evaluations and assessments; * Ensure participant feedback is being collected and reviews evaluation outcomes in order to disseminate outcomes information to the agency; * Collaborates and works within a team structure to meet organizational needs and goals; * Is involved in succession planning, training and mentorship within the agency for the Direct Service Manager role, Support Service and Case Manager role; * Supervise and coordinate the use of database needed for day-to-day operations (for example EMHware); * Acts as operational coverage for other management positions in their absence; * Support staff responsible for operating weekly food bank; * Responsible for the implementation, operation, and evaluation of agency risk management plan; * Participates in the identification, control mitigation, response, and evaluation of agency risks; * Supports the education, training, and evaluation of Support Service staff; * Identify and mitigate potential agency risks; * Responsible for establishing, monitoring, and evaluating the annual Quality Assurance Plan; * Works in collaboration with the Leadership and Management Teams to provide an annual report summarizing Quality Assurance initiatives to be shared with the Board of Directors, staff, and stakeholders;
*Human Resources*
* Supports Staff Team to participate in ongoing professional development appropriate for their role; * Ensures operational staffing needs are met through schedule management; * Ensures policies and procedures are understood and implemented in the Centre's day-to-day operations; * Supports Staff Team in meeting performance targets and assists in performance management; * Conducts annual performance reviews for each Service Support team member; * Reviews staff requests for time-off and/or schedule adjustments and makes approval determinations in collaboration with Management Team and dependent upon agency needs; * Biweekly review and approval of Support Services staff timesheets in collaboration with Finances Team; * Supports the Director of Service Excellence and Strategic Partnerships as well as the Executive Administrative Assistant with the screening and interviewing of potential candidates and the hiring and onboarding of new employees; * Oversees the coordination, supervision, and support of Placement Students; * Oversees the supervision and support of volunteers when necessary;
*Administration*
* Completes and provides a monthly report to the Director of Service Excellence and Strategic Partnerships outlining and reviewing monthly goals, progress, and targets; * Complete and, where necessary, present verbal and written reports for funders and stakeholders; * Ensures the timely subm