About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Contribute to a high level of customer satisfaction by:
• Reviewing the planned route of delivery and / or pickups and all related documentation; following-up with the Sales Co-ordinator on any issues / concerns / questions in advance of commencing delivery / pick-up route. • Loading truck for safest and most efficient, timely and accurate, deliveries and pickups. • Delivering new products to customer locations and assisting customers with product unloading / loading of new and used products • Picking up defective or other products, including used batteries, as authorized for return to East Penn Canada warehouse. • Accurately processing all warehouse and shipping paperwork. • Responding to inquiries of staff and customers for the purpose of providing information and / or direction regarding the status of deliveries
• Ensure compliance with all legislated requirements by: • Maintaining familiarity with all legislation / requirements / practices related to the transfer of batteries and battery-related products. • Following all applicable rules of the road as per provincial / municipal jurisdiction. • Completing and maintaining documentation with regard to bills of lading, dangerous goods, and daily log books.
• Contribute to a safe and efficient work environment at all times by: • Following all Company and warehouse policies. • Ensuring equipment is in good operating condition by performing daily pre-shift inspections of vehicle and, where applicable, onboard material handling equipment. Servicing (fuel, lubricants, and accessories) and cleaning vehicle as appropriate. Reporting any issues or concerns. • Complying with all Company and provincial Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, Workers Compensation, etc.). • Identifying and reporting all potential hazards / health & safety concerns • Actively participating in regularly scheduled cycle and ad hoc inventory counts
• Contributes to a positive team environment by: • Willingly sharing work-related knowledge • Providing back-up support to other functions (e.g., warehouse, delivery, battery inspection and service) if/when required • Maintaining and wearing Company uniform in good order
Education
• High school diploma Experience
• 3 to 5 years related experience and/or training (i.e. driving commercially, warehouse experience, etc.) • Prior customer service or health & safety experience / training an asset Competencies (Technical, Functional and behavioral)
• Good verbal communication skills • Good organization skills to organize time, route, loading of truck • Ability to confidently manoeuvre vehicle into small driveways / spaces (e.g. customer dealership lots) • Ability to work unsupervised (on the road) as well as part of a team • Ability to calculate estimated weights (e.g. load limits) and to adjust route if/when appropriate. • Maintains a positive and professional demeanour at all times when dealing with customers and colleagues • Applies common sense understanding and accurac