About this role
*Job Description*
At Rashmi?s Bakery, we believe every celebration deserves a sweet, safe, and joyful treat. As Canada?s leading egg-free and nut-free bakery?with a growing range of vegan and gluten-free options?we?re proud to serve families, food lovers, and allergy-conscious customers across the GTA. We are looking for a warm, energetic, and customer-focused team member to help us continue spreading smiles, one cake at a time.
*About the Role*
As a Customer Service Representative, you?ll be the friendly face (and voice) of Rashmi?s Bakery. This full-time position (30+ hours/week) goes beyond the counter?you?ll assist with orders, support cake decorating, and help keep our store running smoothly. If you love helping people, thrive in a fast-paced environment, and have a sweet tooth for teamwork, we?d love to meet you!
*Key Responsibilities*
* Greet and assist customers with orders, pickups, and inquiries * Answer phone calls and emails with professionalism and care * Enter orders into our computer system accurately * Support cake decoration tasks like printing edible photos and preparing accessories * Prepare and package cakes, pastries, and baked goods * Maintain stock levels and organize front-of-store displays * Keep the store, equipment, and utensils clean and organized * Work evenings, weekends, and overtime as needed * Assist with other duties as assigned by managers and supervisors
*What We?re Looking For*
* Friendly, outgoing personality with a passion for customer service * Strong verbal and written communication skills * Strong computer skills (email, internet, order entry) * Ability to multitask and stay organized in a busy setting * Flexible availability, including evenings, weekends, and occasional overtime * Previous experience in retail, food service, or bakery settings is a plus
*Location*
Rashmi's Bakery has two GTA locations:
Brampton ? 110 Pertosa Drive, Unit 9, Brampton, ON Mississauga ? Unit #9, 3611 Mavis Road, Mississauga, ON L5C 1T7
This role may be based at either location, with flexibility to support both as needed.
*Why Join Rashmi?s Bakery?*
We?re more than a bakery?we?re a community hub where every cake tells a story. As part of our team, you?ll enjoy:
* A clean, friendly, and inclusive work environment * Training and growth opportunities * The joy of helping customers celebrate life?s sweetest moments * Being part of a proudly Canadian, family-run business that values safety, creativity, and connection
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Flexible language requirement: * French not required
Ability to commute/relocate: * Brampton, ON L6X 5E9: reliably commute or plan to relocate before starting work (required)
Work Location: In person