About this role
Account Manager – Long-Term Care
Make a meaningful impact where care, technology, and strategy meet
At Ascom, we support care organisations at the frontline of one of society’s greatest challenges; delivering safe, dignified, and sustainable care in an increasingly complex environment. As we continue to scale our Long-Term Care (LTC) strategy, we are seeking an Account Manager who thrives in customer focused environments and is motivated by delivering impact through technology.
This role offers the opportunity to work directly with care providers, combining trusted-advisor engagement with commercial leadership to help organisations modernise care delivery, while unlocking long-term growth.
The Role:
As an Account Manager within Ascom’s LTC business, you will take ownership of a portfolio of care organisations, acting as their primary point of contact and strategic partner. You will support customers throughout their digital journey, understanding operational challenges, shaping solution roadmaps, and identifying opportunities to expand the adoption of Ascom’s portfolio.
This role requires a strong growth mindset, combining trusted-advisor engagement with disciplined business development to expand Ascom’s footprint across the Long-Term Care market
Key Responsibilities:
Customer Account Leadership
· Own and manage relationships with assigned care organisations, serving as the primary interface across commercial, technical, and strategic engagement
· Conduct structured account reviews to ensure alignment with customer objectives and evolving care models
Growth & Opportunity Development
· Proactively identify opportunities to upsell and cross-sell Ascom’s software and hardware solutions through insight-led, value-based propositions
· Engage customers in conversations around system enhancements, new capabilities, and future-state digital care models
Strategic Alignment
· Ensure customer plans and initiatives align with Ascom’s broader LTC strategy, contributing to long-term market positioning and growth
· Share customer insight and market intelligence internally to inform solution development and strategic direction
Commercial Delivery
· Achieve or exceed assigned revenue and growth targets while maintaining a strong focus on customer satisfaction and retention
· Build and maintain a robust pipeline of opportunities through proactive prospecting and portfolio expansion
Forecasting, CRM & Governance
· Utilise CRM systems to manage pipeline activity, forecast accurately, and ensure disciplined reporting of all account activity
Collaboration & Proposal Development
· Work closely with internal teams to develop compelling proposals, business cases, and tender responses
· Support customers through procurement and decision-making processes with clarity, confidence, and credibility