About this role
Job summary
We are looking for a Medical Receptionist / Administrator to join our friendly, hardworking team.
This is a part time role of 20 hours per week worked over 4 days on a set rota as follows; Mondays 7:45-12:30, Tuesdays 7:45-12:30, Wednesdays 12:30-18:30 and Fridays 8:00-12:30.
Successful applicants are expected to have some flexibility to provide cover for sickness/annual leave during our opening hours which are Mon 7:45-20:00 and Tues-Fri 7:45-18:30.
Main duties of the job
We are looking for somebody who has a polite telephone manner, good IT skills and experience in a busy customer care environment.
The ideal candidate will have reception and/or administrational experience as well as excellent customer service and communication skills and be able to work as part of a team.
Previous experience of working in a GP Practice with EMIS is desirable but not essential as training will be given.
About us
We are a friendly, organised, well-established 2-Partner Practice located in modern purpose-built premises, serving the Wallasey area.
We are always striving to improve the care that we offer and build a strong highly skilled team to deliver this care.
We are also part of the 9 practices that make up the Moreton & Meols and Wallasey Wellbeing Primary Care Network which has an excellent track record for collaboration, care and support.
Benefits: NHS pension scheme, Blue Light Card discount service, on-site secure free parking.
Job description Job responsibilities
Provide general reception and administrative duties as part of a team.
Provide a helpful, friendly and welcoming service to our patients.
Answer telephones promptly ensuring that all in-coming lines are covered at all times.
Care Navigation: Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Manage multiple inboxes.
Process prescription requests.
Deal with ad hoc queries from patients and other healthcare professionals.
Assist other members of the practice team as required.
Person Specification
Experience Essential
IT Skills, good telephone manner
Desirable
Experience of working in a GP Practice, Use of Outlook, Emis and Docman
Qualifications Essential
A good standard of general education.
Desirable
GCSE Grade A-C (or equivalent) in English and Maths.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Liscard Group Practice
Address Liscard Group Practice
Victoria Central health centre
Mill Lane, Wallasey
CH44 5UF
United Kingdom
Employer's website https://liscardgrouppracticewirral.nhs.uk/ (Opens in a new tab)