About this role
Job summary
We are looking for two part time candidates to join our friendly Reception and Administration team. This role will be split between reception and admin duties Monday Friday and you could be asked to work at either our Blenheim Medical Centre and The Link Surgery.
Main duties of the job
The post holder will be expected to carry out reception, and administration duties on behalf of the clinical team. You will be supported by a skilled and experienced administrative team.
Responsibilities include providing a courteous and professional reception service for patients and visitors, managing enquiries both in person and over the telephone, and supporting patients in accessing the appropriate services.
You will be required to support the clinicians with administrative tasks and ensure that patient confidentiality is upheld at all times. This is a good opportunity for learning and development for someone wanting to work in the NHS and make a difference.
About us
We are a dedicated team of GP Partners, trainee GPs, Nurses, and non-clinical staff who work closely to deliver high quality care to our community of over 16 thousand patients across two sites in Luton.
We are committed to providing a high level of service, not just medically, but personally. We have taken much time and effort to train all our staff and to constantly improve the services we provide.
Job description Job responsibilities
Reception Duties:
- Greet patients in a friendly and professional manner.
- Manage patient enquiries in person, via telephone, and online.
- Provide information regarding appointments, services, and procedures.
- Maintain confidentiality in line with GDPR.
- Book, amend, and cancel appointments using the clinical system.
- Answer incoming calls promptly and signpost appropriately
- Maintain a tidy reception area.
- Process payments where required.
Administrative Duties:
- Update records
- Handle hospital letters
- Patient registrations
- Handling medical records
- Ensure accurate data entry.
Teamwork & Practice Support
- Work effectively with clinical and admin staff.
- Follow practice policies and safeguarding guidelines.
- Participate in meetings and training.
- Provide cover for colleagues as needed.
Person Specification
Experience Essential
Essential: -Excellent communication and interpersonal skills. - Strong customer service focus. - Ability to multitask and remain calm under pressure. - Good IT skills. - Attention to detail and accuracy. - Ability to handle sensitive information confidentially
Desirable
- Experience in a GP practice or healthcare. - Knowledge of SystmOne. - Understanding of medical terminology.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Biscot Group Practice
Address Blenheim Medical Centre
9 Blenheim Crescent
Luton
Bedfordshire
LU3 1HA
United Kingdom
Employer's website https://www.biscotgrouppractice.co.uk/ (Opens in a new tab)