About this role
Job summary
PLEASE NOTE THAT THIS POST MAY CLOSE EARLY IN THE EVENT THERE ARE A NUMBER OF APPLICATIONS.It may not be possible to respond to all interested applicants due to the volume of interest shown on previous job adverts and we apologise for this.
An exciting opportunity has arisen to join our friendly and hardworking Reception Team for a part-time/full time colleague.
Receptionists serve as the first point of contact for patients and visitors, providing exceptional customer service in a busy fast-paced environment.
Main duties of the job
The successful candidate will be responsible for undertaking a wide range of duties including (but not limited to):
Responding to patient queries in a timely, helpful and professional mannerManaging appointments effectively and efficientlyHandling enquiries either over the phone or in person at the front deskMaintaining accurate patient recordsUtilising information systems to support efficient workflow processesActioning information, messages and enquiries for the clinical teamsUpholding confidentiality at all timesOur ideal candidate will have:
A positive forward-thinking attitudeFlexible approachExcellent communication skillsReception or customer service experienceBasic PC skills such as Word, ExcelThe hours are worked between Monday to Friday and the successful candidate will be expected to work across Helston and Porthleven practices.
About us
We are focused on putting patients at the heart of everything we do and we are looking for an individual who can work within this ethos for the benefit of patients. We are looking for an enthusiastic individual with excellent communication skills who is a good team player.
We are a friendly and supportive team and although very busy, we focus on providing a supportive working environment.
Job description Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Photocopy documentation as required
g. Data entry of new and temporary registrations and relevant patient information as required
h. Input data into the patients healthcare records as necessary
i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
Person Specification
Experience Essential
Experience of working with the general public Disclosure Barring Service (DBS) check Educated to GCSE level or equivalent Excellent communication skills (written and oral) Competent in the use of Office and Outlook Flexible and cooperative Ability to work under pressure
Desirable
Experience of working in a health care setting Systmone user skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Helston Medical Centre & Porthleven Surgery
Address Trelawney Road
Helston
Cornwall
TR13 8AU
United Kingdom
Employer's website https://www.helstonmedicalcentre.co.uk/ (Opens in a new tab)