About this role
Job summary
An opportunity has arisen for a reliable, enthusiastic and motivated individual to join our practice team.
Part-time or full time role would be considered for the right applicant.
Dr Sinha's Surgery is based within Cromwell Primary Care Centre and at Laceby Village Surgery. We are looking for a team member to ensure that the reception and administrative areas of the practice run smoothly and provide the highest achievable levels of service and care to both patients and other members of the practice team, including Doctors and Nurses.
Main duties of the job Key Responsibilities:
Telephone Duties: Making appointments, giving out results, general enquiries, arranging home visits, contacting other providers, handling incoming mail.
General Reception Duties: Greeting and directing patients, greeting and directing visitors, making appointments, responding to the needs of both Doctors and Nurses during surgery. Health & Safety awareness (including handling samples) Fire Warden Duties as and when necessary. Inputting and extracting information from the practice computer system General housekeeping e.g. keeping the waiting areas and reception tidy. Mailing Post on a daily basis. Open and close up the building as required.
Filing/Scanning/Read coding: Scanning letters in patients records on a daily basis and adding the appropriate read codes. Summarising full patient records on receipt from the health authority. Filing manual records when necessary and pulling manual records when necessary from Records Archive Room.
Repeat Prescriptions: Dealing with requests for repeat prescriptions, raising prescriptions as per the practice protocols and dealing with any queries.
General Administration Duties: Completing and sending referral letters and proformas, actioning SystmOne tasks on a daily basis, handling medical/insurance reports. Registering new patients and managing patient deductions and sending of notes via the courier.
About us
Our PMS practice has a list size of approximately 4600 patients and we work across 2 sites, the purpose built Cromwell Primary Care Centre in Grimsby and also having a branch surgery in Laceby Village, just a couple of miles outside of Grimsby. We are looking for a dedicated and hardworking person to join our team.
Job description Job responsibilities
JOB DESCRIPTION
Receptionist/Care Navigator
Job Title: Receptionist/Care Navigator/Administrator
Reports To: Practice Manager
We are looking for enthusiastic individuals to join the existing practice team, working in our reception areas. The practice is based at two sites, Cromwell Primary Care Centre and Laceby Village Surgery.
Location: Dr. A. Sinha Practice based at Cromwell Primary Care Centre and Laceby Village Surgery.
We are offering a part time role but would also consider a full time role for the right candidate.
Job Purpose Statement:
To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.
Key Responsibilities:
Telephone Duties:
These will include:
Making appointmentsPrescription requestsGiving out resultsGeneral enquiriesArranging home visitsContacting other providersHandling incoming mailGeneral Reception Duties:
These will include:
Greeting and directing patientsGreeting and directing visitorsGenerating prescriptionsMaking AppointmentsResponding to the needs of both Doctors and Nurses during surgeryHealth & Safety awareness (including handling samples)Fire Warden Duties as and when necessaryCollecting monies from patients for non NHS ServicesInputting and extracting information from the practice computer systemGeneral housekeeping e.g. keeping the waiting areas and reception tidyPreparing the consulting rooms prior to surgery and tidying the rooms after surgeryMailing Post on a daily basisOpen and close up the building as requiredFiling/Scanning/Read coding:
Scanning letters in patients records on a daily basis and adding the appropriate read codes.Summarising full patient records on receipt from the health authorityFiling manual records when necessary and pulling manual records when necessary from Records Archive RoomRepeat Prescriptions:
Dealing with requests for repeat prescriptionsRaising prescriptions as per the practice protocolsDealing with any queries relating to repeat prescriptionsGeneral Administration Duties
Completing and sending referral letters and proformasActioning SystmOne tasks on a daily basisHandling Medical/Insurance Reports, ensuring all details completed, photocopy records and post.Registering new patients and managing patient deductions and sending of notes via the courier.Skills and Qualifications:
Friendly and approachableComputer skillsGood face to face and telephone communication skillsAbility to work under pressure and prioritise workloadCommon senseFlexible team playerAbility to deal with violent and aggressive patientsAbility to work alone efficientlyTraining
It is your responsibility to keep up with Mandatory TrainingThis Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. This list is not exhaustive. It lists the main aspects of the job description.
The Practice is open Monday to Friday 8.00am until 6.30pm, therefore you must be available to work within these hours. Thank you.
Person Specification
Knowledge and Skills Essential
Good interpersonal and communication skills. Basic IT skills including use of Microsoft Word and Email.
Desirable
Experience of working in a health care or customer service centred environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dr A Sinha
Address Cromwell Primary Care Centre
Cromwell Road
Grimsby
North East Lincolnshire
DN31 2BH
United Kingdom
Employer's website https://www.sinhadegp.nhs.uk/ (Opens in a new tab)