About this role
Job summary
We have a fantastic opportunity for an Administration Manager to join our team.
The Administration Manager will be responsible for the Administration teams . This includes Booking staff and Receptionists.
The candidate must be able to demonstrate:
good knowledge around finance knowledge around the management of contracts requirement to write procedures and keep these up to date the ability to manage in high pressured situations excellent IT skills excellent communication skills excellent planning skills This is a great opportunity for someone who is looking to further their career in administration.
Please note that we will be interviewing throughout the duration of this advert. Therefore if you are interested in this role an early application is advised as we may close the advert prior to the advertised date.
Main duties of the job
You must be able to lead, manage and develop the administrative team(s) such that they assist in meeting and exceeding internal targets, external standards and revenue/margin goals.
This must be done in accordance with local, regional, UK and Company strategies and governance protocols, alongside current regulatory standards. It will require effective administrative, patient, people, customer and change management skills.
About us
Alliance Medical are Europe's leading independent provider of imaging services.
We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.
We operate a robust pre-employment screening process for all roles which includes proof of professional registration and qualifications, DBS checking and occupational health assessments.
We live by our company values to ensure the highest level of patient care.
Job description Job responsibilities Skills And Experience
As a successful candidate you must be able to lead, manage and develop the administrative team(s) such that they assist in meeting and exceeding internal targets, external standards and revenue/margin goals.
This must be done in accordance with local, regional, UK and Company strategies and governance protocols, alongside current regulatory standards. It will require effective administrative, patient, people, customer and change management skills.
Responsibilities of the role
To work in partnership with the Unit Manager in achieving strategic objectives of the Unit(s) To manage, engage, support, coach and develop the administrative team(s) in line with company procedures such that the team(s) achieve their agreed goals To maintain effective resourcing through appropriate staff planning, rostering, training, management of absence/holidays and implementation of appropriate controls To provide regular feedback on performance of the administrative staff to the Unit Manager To undertake 6 monthly and annual appraisal of the administrative staff in conjunction with the Unit Manager To plan, guide, organise and monitor the daily administrative functions within the Unit(s) To handle patient and customer issues with the highest standard of customer care, discretion and sensitivity To work in partnership with the Unit Manager to secure the financial performance and achieve/surpass the budgetary objectives and of the Unit(s) To highlight to the Unit Manager any change in referring trends which may impact either positively or adversely on revenue and/or throughput to enable appropriate action to be taken to control costs or improve revenues To assist the Unit Manager in building contacts and relationships with existing and potential new referrers covered by existing contractual arrangements To monitor trends in referrals continuously in order to identify opportunities to increase business and to pick up indicators of potential dissatisfaction, highlighting any changes immediately to the Unit Manager To address promptly any issues which might deter referrals To maintain up-to-date knowledge of the contracts impacting on the imaging services within the Unit(s), their terms and conditions, expiry dates and the pattern of performance against agreed standards. To support the Unit Manager in adherence to strategic and operational reporting requirements To continuously improve efficiency of the administrative functionality through measurement of processes and implementing new ideas To assist in the management and implementation of the Continuous Improvement model including new systems, procedures, processes and staff engagement and training To maintain and develop strong working relationships with the host site To ensure, where KPI targets are under the direct control of Alliance Medical, that those pertaining to waiting and reporting times are met To lead key changes for your team(s), contributing to and implementing new strategies using structured methods including project management methods in partnership with other functions as necessary.
Person Specification
Ritgh to work Essential
Must have the right to work in the UK without the need for sponsorship.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alliance Medical Ltd
Address London Road
Ashford
TW15 3AA
United Kingdom
Employer's website https://www.alliancemedical.co.uk/ (Opens in a new tab)