About this role
Job summary
We are looking for enthusiastic individuals to join our experienced reception/admin team. We are a friendly partnership looking for people to strengthen our team with the possibility of training and development.
Great communication skills are required as this will be a predominantely patient facing role.
Main duties of the job
In this role you will be required to:
Answer patient callsEngage with patients face to face in the reception areaBooking appointmentsCalling patientsScan documentsAs well as many other administrative tasks as required.
About us
You will be joining a happy forward thinking and caring practice thriving in great patient outcomes.
Job description Job responsibilities
Main Duties:
1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone.
2. Book, confirm and cancel appointments and handle enquiries
3. Compose, print, mail and scan correspondence
4. Ensure the correct processing of administrative tasks
5. Protect patients' rights by maintaining confidentiality of personal and financial information.
6. Maintain operations by following policies and procedures; reporting needed changes.
7. Support and promote Health and Safety practice at the surgery
8. Support and cover other staff members as necessary
We require the following hours currently:
Monday - 08:00 to 18:30
Wednesday - 13:30 to 18:30
Thursday - 08:00 to 13:00
Friday - 08:00 to 18:30
Total 30 hours per week
Person Specification
Basic Criteria Essential
Great Communication Skills
Desirable
Experience in primary care Basic IT skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Litcham Health Centre
Address Manor Drive
Litcham
Norfolk
PE32 2NW
United Kingdom
Employer's website https://www.litchamhealthcentre.co.uk/ (Opens in a new tab)