About this role
Senior Service Desk Officer at Eastern Health. Location: Box Hill, Victoria, Australia. Role: logging requests, troubleshooting incidents, mentoring staff Requirements: Provide Level 2 ICT service desk support, troubleshoot and escalate incidents, monitor KPIs, prepare reports, and lead and mentor service desk staff. Category: Information Technology Seniority: Mid Level Tools: Microsoft Excel, Power-Bi, ITIL Certifications: influenza vaccination, national police check Commitment: Full Time Workplace: Onsite Languages: English