About this role
Customer Experience Manager (h/f) 80-100% at Groupe Mutuel. Location: Lausanne, Vaud, Switzerland. Role: defining strategy, analyzing kpis, prioritizing initiatives Requirements: Master and 5+ years in customer experience, transformation or consulting; expertise in CX, service design, design thinking; strong analytical, prioritization and stakeholder leadership skills; digital/omnichannel familiarity. Category: Customer Service Seniority: Senior Level Tools: CRM, e-commerce Commitment: Full Time Workplace: Onsite Languages: French