About this role
Senior Manager, Customer Experience & Operations at The Volume. Location: New York, New York, United States. Role: responding inquiries, managing fulfillment, overseeing warehouse Requirements: 5+ years customer-facing e-commerce experience, direct 3PL management, strong written communication, vendor accountability, familiarity with Shopify/Gorgias/Zendesk, ability to work varied shifts and peak periods. Category: Customer Service Seniority: Mid Level Tools: Shopify, Gorgias, Zendesk Commitment: Full Time Workplace: Remote Languages: English